Online Store Return Policy

If you are not satisfied with your purchase for any reason, the first thing you need to do for the return of your product/order is to send us your request within 14 days from the date of receipt. To create a return request, you can follow the steps below:

1. Go to the "Orders" page in the "My Account" section on www.foxersport.com.tr and the mobile app.
2. Click on the "Return Request" button next to your order.
3. If you have purchased more than one of the same product, select the quantity of the product to be returned.
4. Mark the question "Has the product packaging been opened?".
5. Choose your reason for return, and for "Defective Product, Wrong Product, and Damaged Product", upload photos showing the defect in the "Upload Photo" section.
6. Press the "Continue" button and create your return request.
7. Take note of the return shipping code displayed on the screen. You can also find the return shipping code on the "My Orders" page and in the notification email sent to your registered email address.
8. Put the product(s) to be returned along with your Foxer e-archive invoice or the delivery note received with your order in a single package. You are required to fill out the Return/Exchange request form located at the bottom of your Foxer e-archive invoice or delivery note with a wet signature. (For each delivery, a separate return code must be obtained, and packages must be prepared and shipped separately.)
9. Deliver the package with the return shipping code to the courier company you have selected within 7 days. Providing the return shipping code is sufficient, and there is no need to specify a return address. If the 7-day period is exceeded, you will need to request a new return shipping code. For high-density product returns, this period is 10 days.
10. For high-density product returns, a courier will be sent to your address to collect the products. You can find this information on the screen after creating the return request and in the notification email sent to your email address.

After your returned product(s)/order reach us, Foxer will evaluate whether they meet the return conditions. The refund will be processed via the same payment method you used within 14 days of receiving your product(s). The credit card refund may take 2-5 business days under normal conditions, but it may vary depending on your bank's procedures.

The return shipping cost for the products being returned will be covered by us.

General Return Conditions

1. Returns must be made with the original box or packaging.
2. Returns will not be accepted for products whose original box/packaging is damaged, incomplete, non-sellable, or in a condition that cannot be sold to another customer.
3. The return form must be completed in full and signed, then sent to us along with the product you wish to return, using the return section on the original invoice.
4. We can plan the return collection for you. The return shipping fee for returns handled by the courier companies we work with will be covered by us. Otherwise, the courier company will charge you for the transportation cost.
5. Returns for disassembled products in the furniture category will not be accepted after assembly.

Return of Damaged or Defective Products

When receiving your order, make sure to check that the boxes are COMPLETE and INTACT. Your products are delivered with a delivery note. Under the e-archive application, your invoice is only created electronically and automatically sent to your email address. Returns and exchanges cannot be processed without presenting the invoice. If the invoice is issued to a company, returns or exchanges can be made with the return invoice issued by the purchasing company.

The courier will ask you to sign that you have received the boxes intact and complete. If you notice damage outside the box, do not accept the products and request the courier officer to create a report. The exchange for these products will be completed within 14 business days. In this case, you will not be charged any additional shipping or product fees.

For damaged or defective products not noticed at the time of delivery, our Customer Service department may ask you to send photos showing the damage or defect. If it is determined that the damage or defect was not caused by the consumer, a direct exchange will be made. The return form on the original invoice must be filled out completely and signed, then sent to us along with the product for exchange.

Return of Missing or Incorrect Products

If there are missing products in your order, accept the other products and note this before signing for the missing ones. If there is an incorrect product in your order, do not accept it and specify it on the delivery note.

For your return and exchange requests, you can contact us via the Contact Us form or by calling +90 212 294 07 95.